Returns policy

Pure Ocarinas makes every reasonable effort to ship you products of the highest standard. However, if you are unhappy with your order, we are happy to accept a return and refund all or part of your order under the following conditions:

• The product must be returned at the expense of the customer.
• The product must be in the same flawless condition as when you received it.
• Only the costs of products returned are refundable. Shipping costs paid for the delivery of the product to you are not refundable, as this is a sunk cost for us.
• Due to the ease with which they can stain, we are unable to accept returns for plain finished ocarinas.

How to return an order

The process of returning an item is as follows:

• Please get in touch with us, including the confirmation code of your order and details of what you want to return.
• The buyer returns the product, ensuring that it is packed safely. The buyer is responsible for paying all shipping and packing costs for returns.
• Upon receiving the product from the customer, it will be checked to ensure that it is undamaged.
• A refund will be issued, minus costs paid for shipping the product to you.
• Items which are not in flawless condition will be returned to the customer.

Returns damaged by the postal system

We accept no responsibility for returned products that are damaged in the post, and they will not be refunded. Please ensure that the products you are returning are well-packed before sending them.

If something is damaged in the post, recovering losses is between you and the shipping company. We strongly recommend using a service with adequate insurance to cover the value of the products. We also strongly advise photographing items before shipping them.