Returns policy

Pure Ocarinas makes every reasonable effort to only ship you products of the highest standard. However, if you are unhappy with your order, we are happy to accept a return and refund all or part of your order under the following conditions:

How to return an order

The process of returning an item is as follows:

Returns damaged by the postal system

We accept no responsibility for returned products which are damaged in the post, and they will not be refunded. Please ensure products you are returning are well packed before sending.

Should something be damaged in the post, recovering losses is between you and the shipping componey. I strongly recommend using a service with adequate insurance to cover the value of the products, and I strongly advise photographing items before shipping them.